Terms and Conditions

GENERAL CONTRACTING CONDITIONS

1. Purpose

These General Contracting Conditions (hereinafter, “CGC”) govern the relationship between the user (hereinafter, “the user”) and Mr. Angel Alberto Rosso Pellisso, with address at c/ Magistrado Salvador Barbera, 1, 3-H, CP 29010, Malaga, (hereinafter, “Meer Hout”). The reading of the present GTC is a necessary and previous condition for the formalization of the purchase of any article or product through the URL www.meer-hout.com.

The GTC allow the user to be aware of some important characteristics of the service provided by Meer Hout, such as customer service, delivery service and guarantees that Meer Hout provides directly or indirectly (hereinafter, as a whole, “the service”).

The completion of the forms made available to the user to place an order, as well as the provision of bank details, credit card details or any other means of payment accepted by the Site implies full and unreserved acceptance of each and every one of the provisions contained in these GCS published on the Meer Hout website, www.meer-hout.com.

2. Purchase process

To make the purchase and acquire the products on www.meer-hout.com, the user must be of legal age and must follow the instructions on the website. To purchase products, the user must browse the website and proceed to identify them in one of the following ways:

  • Customer account: you must enter the user name and password that had been established for this purpose at the time of registration. The data provided for registration will be processed in accordance with the provisions of the data protection section of this document.
  • Guest account: you will need to enter email, name and sending/billing address. The data provided for the guest account will be processed in accordance with the provisions of the data protection section of this document.

You must then select the item you wish to purchase, which will be added to your shopping basket. To process the order and make the payment you must identify yourself and follow the procedure enabled on the website.

Once all the required information has been provided and the purchase has been confirmed, the contract will be understood to have been concluded for all purposes.

Once the contract has been concluded, the purchase may not be cancelled except in the cases expressly provided for in these GCS or by law. Also, once the confirmation is produced, if the client wishes to modify the data he has provided during the process he must contact Meer Hout through any of the means provided in the Customer Service.

The delivery of the object of purchase will be made in accordance with the provisions of these GTC.

Processing of personal data

All information provided during the purchase process will be stored by MEER HOUT as the party responsible for and in charge of processing the data provided on the website during the registration and purchase process.

The purpose of such processing is the maintenance of the commercial relationship and the services offered and contracted inherent in such relationship. The legitimate basis for this treatment is the commercial obligation itself. The user’s personal data will be kept for the duration of the commercial relationship and thereafter, taking into account the legal deadlines that apply in each specific case and considering the type of data, as well as the purpose of the processing, provided that the user has not exercised his right of deletion.

MEER HOUT guarantees the proprietor the exercise of the rights of access, rectification, suppression, opposition, limitation and portability by writing and enclosing a photocopy of an identity document to hola@meer-hout.com

The data provided by the user will be made available to the transport and logistics company in charge of carrying out the delivery of the purchased item through the website, to the entity in charge of the financing indicated in these conditions, as well as to any other operator involved in the purchase, financing and delivery process, for the purpose of fulfilling the contract with the user. In any case, before communicating the user’s personal data to third parties, the user must expressly accept it beforehand.

3. Period of validity of the offer

The prices and conditions displayed on the website are valid for as long as they remain accessible to users, and are valid only in the open session. Meer Hout is not responsible for any changes that may occur between sessions.

4. Pricing, invoicing and payment

The prices indicated on the website are in euros and always include indirect taxes. The corresponding prices and charges specified in the description of the article will be applicable to the different articles in accordance with the tariffs and other general and/or particular conditions, offers or economic promotions in force at any given time and which will be published on our website or on other media such as social networks.

Shipping costs are not included in the item description and will be detailed at the end of the purchase process. These costs shall be borne by the user in full unless otherwise expressly indicated. The invoice will detail the shipping costs.

Payments by bank card (credit or debit) are made through a secure server in order to protect your data at all times. In order to charge your bank card, the information provided on the card and its holder must be correct. No charge will be made, and therefore no purchase will be made, if the bank card details are not correct.

In the event that the details of the buyer and the bank card holder do not correspond, Meer Hout reserves the right to contact the buyer to confirm his identity or to contact the bank to ensure that there are no bank card theft notifications.

The charges will be made to the bank card at the time that the purchase details are confirmed. In the event that the charge could not be made for any reason, we will contact you to inform you of the incident.

Payment by card will not incur any additional charges.

It should be noted that the payment gateway provided by Meer Hout has adequate security measures to prevent interception of communications. However, any data transfer over the Internet has the risk of being intercepted by breaching security systems. Meer Hout cannot be held responsible in the event of such a circumstance.

5. Territorial coverage of services

Meer Hout will provide its services in general to the whole Spanish national territory. Sending products to the peninsula costs six euros (6.05 euros) and has an approximate delivery time of two to five working days. For shipments to the Balearic Islands, the Canary Islands, Ceuta and Melilla, as well as other shipping options or destinations, the customer should consult by sending an email to hola@meer-hout.com.

The application of value added tax to purchases will be made in accordance with the provisions of the law.

6. Obligations of the parties

Without prejudice to the other conditions of these GTC, Meer Hout is obliged to:

a) Provide complete information on each item for sale displayed on its website (price, materials, guarantees, etc.)

b) To adopt the necessary actions to enable the purchase and sale of articles through the web to be carried out correctly and without incidents.

c) To have an after-sales service and a Customer Service at the disposal of the buyers.

d) Have the necessary means and provide the service in such a way as to ensure that the buyer receives the item purchased in the best possible condition.

For their part, the user’s obligations will be as follows:

a) Use the service in accordance with the Conditions of Use of the website, the Privacy Policy and these General Contracting Conditions.

b) Pay for any of the allowed procedures for items purchased through www.meer-hout.com

c) Do not use the website and the service offered by Meer Hout against the requirements of good faith or in an improper, illicit, malicious or fraudulent way.

d) Have the necessary means and provide the service in such a way as to ensure that the buyer receives the item purchased in the best possible condition.

For their part, the user’s obligations will be as follows:

a) Use the service in accordance with the Conditions of Use of the website, the Privacy Policy and these General Contracting Conditions.

b) Pay for any of the allowed procedures for items purchased through www.meer-hout.com

c) Do not use the website and the service offered by Meer Hout against the requirements of good faith or in an improper, illicit, malicious or fraudulent way.

d) The user will be solely responsible for the veracity of his or her personal data and undertakes to provide authentic and truthful data. Any variation or modification of your personal data that may be relevant for the proper provision of the service must be notified to Meer Hout without delay.

e) Minors are not allowed to use the service.

7. Delivery of orders and deadlines

The products will be delivered, in any case, to your home by registered mail. The customer will be able, through the website of the transport operator, to track his order, receiving an sms or e-mail with the status of the order and its delivery date. The transport operator will contact the customer to proceed with the delivery.

Meer Hout will send the ordered products according to the data provided when ordering, and will not assume any liability for non-delivery in case the data provided are inaccurate or incomplete. Likewise, it does not assume responsibility when the delivery cannot be made due to the absence of the addressee, or due to the physical impossibility of making the delivery. If delivery is not possible due to the above reasons, Meer Hout will cancel the contract due to impossibility of performance, without prejudice to claims against the buyer if there is intent or fault on his part. The buyer will also be responsible for the costs of the failed delivery and its subsequent return.

If, once the purchase has been confirmed, the client wishes to modify the delivery details provided during the process, he must contact Meer Hout through any of the means provided in the Customer Service. If the order has already been sent, the customer must assume the cost of a new shipment.

The estimated delivery time of each product will be from two to five working days in national territory. However, this period may vary depending on the availability of the product, the place of destination or due to circumstances beyond Meer Hout’s control.

Meer Hout cannot be held responsible if the stated deadline cannot be met for reasons beyond Meer Hout’s control.

If at the time of receipt of the order it shows visible signs of deterioration or has been opened, please check its contents before signing for acceptance. If the order is damaged or incomplete, please return the order and contact us through any of the means provided in the Customer Service so that we can make a new shipment.

8. Availability

Orders are subject to product availability. In case the shipping confirmation is sent, Meer Hout will contact the customer as soon as possible offering the product requested:

  • A product of similar characteristics to the one originally requested.
  • Cancel the requested order, reimbursing the amount paid within 30 days.

9. Right of termination and withdrawal

Payment must be made by one of the means indicated in the GCS. The lack of payment as well as the fraudulent use of the credit card or the refusal of the collection operation, will give Meer Hout the right not to process or deliver the order, without prejudice to claiming compensation for damages.

The buyer may withdraw from the contract within a period of fourteen (14) calendar days from the time the user or a third party indicated by the user acquires material possession of the articles requested, communicating this to our offices by means of an unequivocal declaration in which he or she indicates his or her intention to withdraw from the contract to the e-mail address provided to the Customer Service Department, identifying the order by means of the order number and providing the e-mail address that appears in the operation. Translated with www.DeepL.com/Translator (free version) This right may be exercised on one, several, or all of the items received. After the end of the fourteen (14) calendar day period, Meer Hout will not accept returns due to product withdrawal.

The exercise of the right of withdrawal is conditioned by the following requirements:
– That the articles on which you exercise and their packaging are in perfect condition.
– That your return is accompanied by documents proving the transaction (copy of the proof of purchase and the delivery note of the products inside the package).
– That the buyer bears the costs of return and sends them properly protected for transport. In this sense, you will be responsible for any damage that the product may suffer during its transport to our facilities.

Meer Hout undertakes to reimburse any payment received from the purchaser including, where applicable, delivery costs in the amount corresponding to the least expensive ordinary delivery method, without undue delay within fourteen (14) calendar days of becoming aware of the purchaser’s exercise of the right of withdrawal. Furthermore, Meer Hout reserves the right to withhold the refund until the items have been returned.

In the case of orders containing more than one product, or multiple orders, Meer Hout will only assume the costs of return or exchange of one of the products; the other returns or exchanges will be assumed in their entirety by the client, with a cost of six euros and five cents (6.05 euros) for each of the products.

10. Guarantees

If the item purchased through Meer Hout shows any damage at the time of purchase or a deterioration not related to misuse, accident, or negligent use of the product within six (6) months of receipt, the buyer must notify our Customer Service. We will, if possible, replace the item in the shortest possible time at no additional cost to the buyer.

All products purchased through Meer Hout have a two (2) year warranty from delivery of the product. The legal guarantee of the products is given by the seller.

It is the responsibility of the user to prove that the damages or flaws that these have experienced are derived from the non-conformity of the product delivered with the characteristics manifested by Meer Hout during the purchase process, not being admissible the application of any guarantee to those products that have suffered damages derived from the habitual or excessive use for which they were made.

Each manufacturer has its own terms and conditions of warranty for its products, depending on the manufacturer. It is necessary that the user reads carefully the guarantee conditions of the products that he acquires through Meer Hout, so that if he does not agree with them he is free to exercise his right of resolution in the terms granted for this purpose. The user is bound by the terms and conditions specified in the warranties of the manufacturers of the products purchased through www.meer-hout.com. The guarantee will apply as long as the product is used under the normal conditions of use determined by the manufacturers.

Meer Hout is not obliged to compensate the user or third parties for the consequences of the use of the product, be it direct or indirect damage, accidents suffered by persons, damage to property outside the product, loss of profit or loss of earnings.

Meer Hout will provide the manufacturer’s phone numbers, web addresses and other information useful to the user in enforcing the product warranty. Alternatively, at the user’s choice, Meer Hout will handle the warranty directly with the manufacturer on behalf of the user.

11. Customer service and notifications

For any claim or information regarding the operation of the website, billing, quality or any other matter related to the provision of the service, there will be a Customer Service to which the user must contact as soon as possible from the time he or she becomes aware of the event giving rise to the claim.

The user can contact Meer Hout via email: hola@meer-hout.com

The same method of contact may be used for any communication or notification that the user wishes to make regarding the service and its execution.

Complaints and claims submitted by users will be assigned a reference number and a receipt will be sent to the e-mail address used by the user in his/her communication. In the event that the complaint is made by telephone, the user may request a document certifying the presentation and content of the complaint. This document will be sent within ten (10) days of your request.

When the complaint has been resolved, Meer Hout will make every effort to inform the user of the solution adopted through the same means used to submit the complaint.

12. Modification of the GTC

Meer Hout may, at any time and without prior notice, make changes to these GTC by notifying the user at least one (1) month before they come into effect.

Such modifications shall be made by any legally admissible means through this website and shall be binding as long as they are published and have not been modified by subsequent ones. The modifications made will in no way affect purchases made prior to the approval of the modifications.

13. Nullity

The declaration of nullity, ineffectiveness or invalidity of any of these GTC shall not affect the validity of the remaining conditions which shall remain in force and shall be binding on the parties.

The failure of Meer Hout to exercise any of the rights set forth in these GTC shall not be construed as a waiver of such right.

14. Applicable law and jurisdiction

The law applicable to the relationship that unites the parties is the Spanish law and is subject, to the exclusion of any other forum that may correspond, to the jurisdiction of the Courts and Tribunals of the city of Malaga for the resolution of differences arising from the interpretation or application of these terms and conditions. In the event that the user is a consumer, the competent court will be the one that determines in each case the regulations on consumer and user protection.

15. Coupons and promotions

  • The special discount coupon “mercadodis2019” is not cumulative with other discounts and promotions, valid until 03/12/2020

TERMS OF USE

The present conditions of use regulate the access and use by the user of this website.

1. Intellectual and industrial property

The website in its entirety, including but not limited to its design, structure and distribution, text and content, logos, trademarks, buttons, images, drawings, source code, as well as all intellectual and industrial property rights and any other distinctive sign, belong or are assigned to the owner of the website or, where appropriate, natural or legal persons listed as authors or holders of rights, or their licensors.

The user undertakes to respect these rights. You may view the elements of the website and even print them, copy them and store them on the hard disk of your computer or on any other physical support as long as it is solely and exclusively for your personal and private use. Therefore, any transformation, distribution, public communication, making available or any other form of exploitation, as well as its modification, alteration or decompilation, is strictly prohibited.

With regard to the contents of the website, the right to quote is recognised, and therefore they may be reproduced and used for the purposes considered appropriate, always including the source and the name of the author. The exploitation rights of the mentioned contents correspond exclusively to the owner of the web site, so it can’t be used in any case for profit without the author’s consent.

The owner of the website will not assume any responsibility for intellectual or industrial property rights owned by third parties that are infringed by a user.

For any information on this matter, please write to the following e-mail address: hola@meer-hout.com

2. Links

The website may make available technical link devices (links, banners or buttons), which allow users to access websites belonging to or managed by third parties. The owner of the website will not be responsible for the information that is outside of this website and that is not managed by its webmaster.

Users should be aware that the privacy practices of other websites are beyond the responsibility of the website owner. We recommend users to be aware that by using one of these links they are leaving this website and to read the privacy policies of those other websites, especially if personal data is collected there.

3. IP addresses and cookies

Due to the existing communication protocols on the Internet, when the user visits www.meer-hout.com, the IP (Internet Protocol) address assigned to his computer by his access provider is automatically received. The registration of this IP address serves only internal purposes, such as access statistics for this website. As a general rule, the IP address for the same user is different from one Internet connection to another, so it is not possible to track the browsing habits of a given user.

The website may use cookies when a user browses its sites and web pages in order to optimize navigation. There is more information about cookies in our Cookie Policy.

4. Exemption from liability for the operation of the website

It is not guaranteed that the website will function constantly, reliably and correctly, without delays or interruptions, and therefore it is not responsible for damages that may arise from possible failures in availability and technical continuity of the website.

The owner of the website is not responsible for any damage and/or loss and/or benefit not obtained by the user or any other third party who is harmed as a result of any circumstance of force majeure, fortuitous case, failure or error of the communication lines, or of the defective provision of the service or failure in the internet network.

It is not possible to control or guarantee the absence of viruses or other elements in the contents that could produce alterations in the computer system (software and hardware) or in the electronic documents and files stored in the user’s computer system.

5. Ownership of the website

This website is owned by Angel Alberto Rosso Pellisso, with NIF 74.880.067-W, through the management of the brand Meer Hout, and with address for notification purposes at c/ Magistrado Salvador Barbera, 1, 3-H, CP 29010, Malaga, Spain.

For any comments or queries, please contact Meer Hout at the address given in the previous paragraph or by e-mail to the following address: hola@meer-hout.com

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