FREQUENT QUESTIONS

Yes, we have installed a security certificate on our server so that all personal data and bank card numbers are encrypted.

We accept all major credit and debit cards such as; Mastercard, Visa and American Express. At Meer Hout we take information security very seriously so we comply with security standards in terms of information processing. We do not store any of your credit or debit card details that you use to pay for a product. When the order is processed, the card details will be transmitted in a totally secure and encrypted manner to the payment platforms we work with, which will be responsible for carrying out the transaction with the bank in compliance with the most advanced requirements in terms of security in commercial transactions over the Internet.

Yes, just let us know the product you want to return along with the order number at hola@meer-hout.com. If you tell us the reason for the return we can continue to improve our services and products, so your reason is very important to us.

 

Very easy, we have a chart where you can see the measurements of our sizes, you just have to measure your foot in centimeters and you will know what size it is. You can see the chart in the Size Chart

If you have realized that you have made a mistake while entering your personal data during your purchase, please write to hola@meer-hout.com and tell us about it. We will modify them as soon as possible.

Once you have placed your order and confirmed your payment, we will send you a confirmation of your purchase to the email you have provided us with, in which you will find an order receipt attached. If you don’t find it in your inbox, remember to check your spam folder or “promotions”. If you cannot find it, write to us at hola@meer-hout.com so that we can provide you with a copy.

Once the payment of the order has been made, you will receive an email with the invoice and the invoicing data that you have previously provided us with. In case you have checked in spam and still not received it, please contact us at hola@meer-hout.com including the order number to easily locate it, and we will send you a copy of your invoice.

If for some strange reason you must cancel your order once the purchase has been made and confirmed, write to us athola@meer-hout.com and we will proceed to cancel your order, reimbursing you 100% in the following days, unless the order has already been shipped. In that case, please refer to the section on returns.

While the free shipping campaign is in effect, we will offer you 48-72 hours of free shipping. Once this campaign has expired, if you make a purchase of more than 120 euros, in products without counting the price of transport, we will pay for the 48-72 hour delivery, this promotion is only valid for the peninsula. If the purchase is less than 120€, you will have to pay the shipping fee before making the purchase.

Shipments to the Canary Islands, Ceuta, Melilla and countries outside the European Union may be subject to customs payments. These taxes vary and are required by local authorities, we cannot know their amount, so they will be your responsibility. Please note that if necessary, you must pay import duties when invoiced by the national authorities.

If your Meer Hout products are destined for Spain Peninsula, you will receive them between 24 and 72h, although for prudence we usually give a maximum delivery time of 5 days. Please note that the transport company does not ship on weekends. If your destination is outside the peninsula: the delivery time will be from 7 to 14 days.

You have 14 business days from the time you receive your order to make your return or exchange.

The refund is made directly to the bank card with which you paid for your purchase, within 14 days of receiving the returned shoe in our warehouse.

Unless your exchange or return is due to a manufacturing defect, if on exchange or return we detect that your item is used or in poor condition, the return will not be accepted.

When you purchase any product from https://meer-hout.com/en/ you will have a period of 14 days from the day we deliver the product to return or exchange it without giving any explanation. On the other hand, in addition to the 14 days to return the product and in accordance with the Royal Legislative Decree 1/2007 of 16 November, which approved the revised text of the General Law for the Defence of Consumers and Users, we will be liable for manufacturing defects that become apparent within two years of delivery of the order. In the case of observing any defect, you must inform us as soon as possible after you observe the anomaly, informing us in an email to hola@meer-hout.com of your order number and the problem observed. Our warranty will cover manufacturing defects. Defects or damage caused by external factors (accidents, wear and tear, misuse, improper handling of the product) are therefore excluded, as are products whose original shape has been tampered with, altered or repaired by the customer or by third parties not authorised by us.

Of course! We will be happy to answer all your questions athola@meer-hout.com. We’ll get back to you as soon as possible.